Formal Complaint: Misleading Information, Misconduct, and Unresolved Billing Discrepancy
I am writing to lodge a formal complaint regarding an ongoing billing issue and unacceptable treatment by your customer service team over the past two weeks.While traveling abroad, I purchased an add-on package believing it covered standard mobile usage in the destination country based on the information provided. Due to a language barrier and ambiguous package details, I was unaware that the package exclusively covered mobile data, not voice calls. As a result, I was left stranded in another country with unexpected costs and a lack of clear communication.When I contacted customer service while stranded abroad, I was met with complete indifference and told "it was my fault" and that I "should have checked," despite explaining my situation as an English speaker in a vulnerable position overseas.2. Delay and Broken PromisesFollowing this incident, funds were debited directly from my bank account. Over the last two weeks, I have repeatedly contacted Odido to resolve this issue:I was given
