Incorrect €75 modem fee after contract change / cancellation and new contract Hi everyone, I’m hoping someone can help clarify or advise on an issue I’m having with Odido. We previously had an Odido contract in my wife’s name. That contract was fully cancelled, and a new contract was then created in my name. As part of this change, a technician was scheduled to replace the modem and router. However, during the visit, the technician confirmed that the modem did not need to be replaced and only the router was required. The modem currently in use remained the same. A couple of months ago, my wife contacted customer service about this and we were told the issue would be corrected. We therefore assumed everything was resolved. Now we have unexpectedly received a €75 charge for a modem replacement, even though no modem was actually replaced. If needed, this should be easy to verify, as the MAC address and serial number of the modem have not changed. Has anyone experienced something similar or knows the best way to get this corrected or disputed? Thanks in advance.
