Overstapservice did not work
Hello, I have been struggling with this issue since the start of this year.Last year I have chosen the overstapservice to switch from KPN internet to Odido.In January my contract with KPN ended. I have a one-month notice period email from KPN. The day contract ended, I was still using the KPN modem, for work from home, and at some point the connection was lost.I realized, of course, KPN cut it since it was the last day of the notice period. So I pulled the new Odido modem out of the box, installed it and I was back online.Didn’t make much of it, in my mind everything was the way it should’ve been until I discovered, about a month later, that I did not receive an invoice from Odido but from KPN.Upon contacting both, I was told that Odido did not “cancel” the connection with KPN.What “cancel” really meant I still do not know, since my internet with KPN was canceled. This is the fact I could easily confirm by switching modems.Once the KPN modem is plugged in the connection is off and KPN customer service is unable to tell me what my assigned IP address is. “whoismyisp dot org” would confirm that my ISP is Odido once Odido modem is plugged back in. This was all happening earlier this year while I was still in possession of the KPN modem.KPN customer support would further insist, besides that my internet was not cancelled, but that I cannot cancel it myself due to overstapservice. And that the invoices will keep coming until the day Odido completes the overstapservice.Multiple attempts with Odido: A customer representative would promise to do something. I would wait a week. KPN would tell me it’s still not canceled. I’d call Odido again and again until finally one day I receive an email it’s canceled.The next invoice period, Odido sends me an invoice dating back in time, charging me retroactively.While KPN, at the same time, sends me the last invoice, keeping all the charges up to that point, double charging me for the internet I paid Odido, and mind you, an important fact, for internet they, KPN, did not deliver in the said period.I filed a request with my bank for a refund on unauthorized charges KPN made.Today I have KPN threatening incassoburaeu. While with Odido, I have support case under number 70702315 since May 7th, that nobody responded to, and a klacht from two days ago, that, again, nobody responded to yet.So here I am, here on the forums asking for help.KPN blames you Odido. They don’t care whether they delivered any service since the notice period ended. For them that is completely irrelevant. They claim, it was Odido’s responsibility to complete the overstapservice on time. And they are after the money from the period after the notice period ended, up until the day Odido finally completed the overstapservice.Will you do something about it Odido?
