Switched phone provider while odido lost my phone number Start of May I initiated a switch for my mobile phone provider from Odido to KPN. Contacted KPN to ask for them to retrieve my phone number, they responded with an email that the phone number is under contract still with Odido. Thus I contacted Odido and talked to a female employee to which I explained my situation, being changing provider and wanting to take my phone number with me, so I asked to end my phone contract earlier. She stated that I have to pay a fee for ending it early (April 7th instead of August 7th) and so I did gladly. Again contacted KPN to initiate another phone number takeover attempt before the 7th of April, same response - under contract. 7th of April passed, my contract with Odido ended, I contacted KPN to try again 2 times, to which both resulted in a failed attempt as the "sim card is no longer active". Very weird I thought so I called Odido to ask why they didn't follow their procedure, to which I only received excuses and misdirections. Finally one contact was escalated to another department which emailed me that as my contract was ending on April 7th, I had until May 7th to take that phone number. Very weird as I have two emails from KPN in that period stating that they cant get my phone number as sim is not active. So after 8 years of being a loyal customer to T-mobile(now Odido) this is the treatment I get. My phone number that is linked to my digidid, bank accounts, email adresses, crypto wallet, university, work and so many more places has been lost due to the negligance of Odido. Has anyone else been screwed over similarly and what was the compensation or have u directly went for legal action in court?
