Hello there,
I'm having problems with receiving calls while I'm outside Netherlands, the roaming is activated, I can call but I cannot receive call neither from NL or from the country I'm visiting.
Thanks in advance for your help!!
Romina
Beantwoord
Receiving calls from abroad
- is een Master Poster
- 14 reacties
Beste antwoord door Pharwin van Odido
Hello
I checked your subscription right away and I don't see any blockages or other details. To rule out some things, I would like to ask you to check some things in your phone. Could you check for me if the software of your device is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. Keep in mind that connected devices, need to be reconnected. Then restart your device and see if it manages to manually connect to another provider's network.
Should that not work, could you perform a cross test for me? Put your SIM card in another device to see if the problem persists. This way you can find out whether it's your SIM card or your device.
I would love to hear from you!
+14- Odido Superuser
- 10150 reacties
- Do you have a prepaid or subscription with montly fee?
- Try to manually connect to another network
- is een Master Poster
- 14 reacties
Hi there,
I tried everything, I paid the 30 euros to have the connection abroad and Internet is working fine. But I can't receive calls.. I manually connect to the country's provider. Nothing worked so far, I arrived 1st May. 😕
Thx
+14- Odido Superuser
- 10150 reacties
Under settings in your mobile phone look for mobile netwerks and select “manually connect to a network. Let the phone do a search and logon to Claro or Movistar.
Than try again.
- is een Master Poster
- 14 reacties
Hi Eric
I have restarted the telephone and the only available networks are the ones that you can see from the screenshot attached. It doesn't allows me to choose.
My phone is a Samsung s25
Thx
+9Hello
I checked your subscription right away and I don't see any blockages or other details. To rule out some things, I would like to ask you to check some things in your phone. Could you check for me if the software of your device is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. Keep in mind that connected devices, need to be reconnected. Then restart your device and see if it manages to manually connect to another provider's network.
Should that not work, could you perform a cross test for me? Put your SIM card in another device to see if the problem persists. This way you can find out whether it's your SIM card or your device.
I would love to hear from you!
- is een Master Poster
- 14 reacties
Hello Pharwin,
Nothing worked so far, still connect to mis one red.
+9Hello
Also, can you check if the APN name of your connection is set correctly? You can check this on an Android device in settings > mobile networks > access point names.
It should say internet.mobile. If it says something else, this can cause problems with Roaming abroad. You can manually change it to internet.mobile. Then restart your device.
I look forward to hearing from you!
- is een Master Poster
- 14 reacties
Hello Pharwin,
The access point it was set correctly as you described.
I've tried my sum in another device but is not working.
The calls do not come trough.
Any further advice?
+9Hello
You can also visit one of our stores. There, my colleagues can help you directly with linking and activating a new SIM card.
Let me know what you prefer? I would love to hear from you!
- is een Master Poster
- 14 reacties
Dear Pharwin,
Please request a new SIM card accordingly, I will be back in the Netherlands on 27th.
Thanks a lot in advance for your help.
Romina
+9Good morning
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