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Hi Team, 

I have called twice and even email (3012/77457065) because I have an issue with my HBO Subscription as several other users have reported on Odido Forums: https://community.odido.nl/diensten-en-services-563/hbo-max-werkt-niet-meer-371215

 

Even when I have the points linked to my HBO subscription under the same email use for odido and it was working for a time, it suddenly stopped working and is asking me to "Renew subscription" and paid.

 

I have already tried to take out the points and adding them back again to the subscription and have also contacted HBO which directed me to Odido.

 

Could you please help me fix my HBO Subscription? Thanks in advance.

Hello ​@Omarvallenilla welcome to our Community! How crazy that HBO Max isn't working for you either. I would like to check with you to see if everything is set correctly in your subscription. Can you just enter the last 4 digits of your bank account number in your profile and let me know when you have done this? Then I can check with you!

By the way, are you trying to log in via the app? Can you try through a browser to see if it works then? If not, please send me a screenshot of the error message you see.

I would love to hear from you!

Hi ​@Pharwin van Odido thanks for answering.

 

I have put the 4 last digits of the bank account on my profile. I have tried Browser, App and Smart tv. All of them with the same symptoms.

Thanks in advance

Hi ​@Omarvallenilla no problem, I'm happy to help! I don't understand why this is happening again. Of course, I will forward a ticket to my technical colleagues for you. But they will not be able to look into it today, so I also want to try the step that we did last time to get it to work again, hoping you will be able to use HBO Max again. I've reset your HBO Max bundle again. Could you wait 30 minutes for the system to process and follow these steps again:

  • Log into Mijn Odido and go to HBO Max settings
  • Click on Account koppelen. Log in on the HBO Max website and search for your subscription
  • You will receive a confirmation code per mail. Enter this
  • Check your account to see if payments are still set through Odido

Please let me know if it worked this time again, and I will also forward this to my colleagues, so they can research why this happened again. Also send a screenshot with the exact message you are seeing, so I can put it through for you right away!

Hi ​@Omarvallenilla no problem, I'm happy to help! I don't understand why this is happening again. Of course, I will forward a ticket to my technical colleagues for you. But they will not be able to look into it today, so I also want to try the step that we did last time to get it to work again, hoping you will be able to use HBO Max again. I've reset your HBO Max bundle again. Could you wait 30 minutes for the system to process and follow these steps again:

  • Log into Mijn Odido and go to HBO Max settings
  • Click on Account koppelen. Log in on the HBO Max website and search for your subscription
  • You will receive a confirmation code per mail. Enter this
  • Check your account to see if payments are still set through Odido

Please let me know if it worked this time again, and I will also forward this to my colleagues, so they can research why this happened again. Also send a screenshot with the exact message you are seeing, so I can put it through for you right away!

Hi ​@Pharwin van Odido, thanks for assisting in the workaround. After your reset I added HBO Max again and linked my subscription. I can confirm it is working now on App and Browser.

If any help is needed to troubleshoot or gather more information please do contact me.

Have a nice day

Hi ​@Omarvallenilla nice that it works now! Of course, no thanks and you're welcome, I'm happy to help! If there is anything else I can do for you, feel free to let me know. Feel free to start a new topic or ask your question in an existing topic. The Community is always there to help and also to help others!

Thanks and I wish you a very nice day as well!

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