slow internet

Hello ​@Kamiloos17 

Can you do a wired speedtest with a laptop to see if you are getting around 1000 Mbps?

Do you also have issues with other devices while browsing or gaming?

Hey,

I did a speed test on my laptop and the results look great: around 700 Mbps download, 570 Mbps upload, 8ms ping, and 1 jitter.

However, I'm experiencing frequent buffering/stutters. It’s not happening constantly, but it happens very often. The issue isn't just on my laptop—it's also happening on both mine and my wife's phones.
 

I don't play online games at the moment, so it's hard to tell how it behaves there, but we mostly notice it while watching YouTube and streaming on Kick.
 

​@Kamiloos17 

Are you connected via WiFi while streaming?

Are you connected to the router or to a WiFi booster?

I'm connected via Wi-Fi to the main router, which is located inside the fuse box (meter cupboard). I’m also using a Wi-Fi booster to connect my PS5 with an Ethernet cable, as that's what the technician recommended.

​@Kamiloos17 

The fuse boxx is not the ideal location for the router as WiFi sifnal may be affected, try moving the router out of the fuse box using a long LAN cable between ONT and router.

​@Waqqas The router has been there for 2-3 years, and everything has been working fine until now. I'm currently on the first floor, and the Wi-Fi signal is at 3 bars. Right now, YouTube and Kick are working perfectly. These slowdowns happen at random times—sometimes in the morning, sometimes in the evening. Can you monitor my connection somehow?

​@Kamiloos17

Im not a moderator so I cannot check this for you, please wait for a moderator to reply.

Maybe it helps to choose another channel for the WiFi.

Hi ​@Kamiloos17, let me help and check your connection! We will fix this for you, no worries. I just sent you a private message through our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Hello ​@Cheyenne van Odido, I just reply on private  message . 

Hi ​@Kamiloos17, thank you for your message! I have sent you a verification code through e-mail. Can you please share the code in this topic? That way me or another colleague can help you further! 

Sure ​@Nora van Odido 

Dit is je verificatiecode: 8280150