Hi, I ended my subscription in July. By the time I received the cancelation email and the QR code to return the modem I was not in the Netherlands. Then, I did not find any clue on how to return the modem. I called the Customer service, they told me to pack it and deliver it to a DHL office but there, without the qr code, they said they had no idea what to do with my parcel. Now, I got from you an invoice for the non-returned equipment. But I want to return it - I have no idea how. Please help.
+15- Odido Superuser
Hello
When are you back in the Netherlands? Just return the parcel asap after you are back. Fill in all the privé fields in your community profile including the tracking code so a moderator can hopefully undo the fine.
I am here, in the Netherlands. "What do you mean by - "Fill in all the privé fields in your community profile including the tracking code so a moderator can hopefully undo the fine"?.
+15- Odido Superuser
That's after the equipment is returned. When are you back in the Netherlands?
Do you have the equipment along with you?
yes, I am in Eindhoven and I have the equipment. Please advice me - what do I have to do? I mean where to go, what to write on the package
+15- Odido Superuser
Does the link with the QR code still work? Bring the parcel to a DHL point and let them scan the QR code.
If you don't have a QR code, bring the parcel to a DHL store (add a note in the parcel with your customer details) and tell them to send it to Odido Retouren. No need to write anything on it.
Does the link with the QR code still work? Bring the parcel to a DHL point and let them scan the QR code.
If you don't have a QR code, bring the parcel to a DHL store (add a note in the parcel with your customer details) and tell them to send it to Odido Retouren. No need to write anything on it.
Hi, it did not work. This is for the 3rd time I went to a DHL store to return the equipment. The same answer - without the QR code, they had no idea what to do with the package. I told them about the conversation above - they claimed they had no idea what to do or where to send the equipment. I am about to pay a fine of 75 EUR sent by Odido, I want to return the equipment and I have no options on how to do it. What shall I do?
+15- Odido Superuser
See this topic, they should know what to do with the parcel after you tell them it needs to be returned to Odido.
https://community.odido.nl/algemeen-538/hoe-stuur-je-de-apparatuur-terug-298117
Hi, thank you, it worked. I managed to return the modem via DHL . What about the fine invoice? What shall I do to undo it?
+15- Odido Superuser
Fill in all the privé fields in your community profile including the tracking code so the moderators can look what they can do for you.
Hi, I just filled the details, meaning my customer code ( I am not a customer anylonger), I sent the router and I included the Track & trace code. I dod not pay the invoice for not returning the router. Please advice further.
+13Thank you for filling in your details
+13Hi
Hi,
i just got an email from Odido still trying to collect 75 EUR for the invoice TMT1056338088, the one that has been issued for the equipment. But I returned the equipment, and then I got an email saying everything is set. and today, still got this email trying to collect money from my account.
+13Hey
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