Hi,
I am a customer since 2019, currently I have Glasvezel 1Gbit/s internet with ZyXel T-50 modem.
I’ve been experiencing more frequent network outages, wi-fi problems at my home.
How can I request a newer modem?
Beantwoord
Renew the modem
Beste antwoord door Tommie van Odido
Hi
Of course, you should be able to enjoy a stable connection without any worries. The T-50 is indeed a bit outdated, and I'll be happy to exchange it for you free of charge! Thank you for filling in your details, which allowed me to request a T-56 for you right away. Once it's on its way, you can track the shipment in My Odido. We don't need the T-50 back; you can hand it in at a recycling point for electronic devices. Enjoy!
+15- Odido Superuser
Hello
Is the internet globe red when there is no internet? Which lights are on or blinking on the converter at that moment?
Fill in all the privé fields in your community profile so a moderator can send you a replacement.
Is there any other channel that I can request a newer version of my modem? Call center is not reachable easily.
+13Hi
Of course, you should be able to enjoy a stable connection without any worries. The T-50 is indeed a bit outdated, and I'll be happy to exchange it for you free of charge! Thank you for filling in your details, which allowed me to request a T-56 for you right away. Once it's on its way, you can track the shipment in My Odido. We don't need the T-50 back; you can hand it in at a recycling point for electronic devices. Enjoy!
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