Hi, we have reported our move and was informed that we can use the modem we had at our old address. Now we installed the modem at the new address but the internet is not working. How can Odido help to fix this?
Beantwoord
moved and internet not working
Beste antwoord door Waqqas
Hello
Do you have a DSL or fiber connection at your new address?
In case of fiber which light are on or blinking on the mediaconverter?
Has the connection at your old address stopped working?
Fill in all the privé fields in your community profile so a moderator can check this for you.
+15- Odido Superuser
- Antwoord
Hello
Do you have a DSL or fiber connection at your new address?
In case of fiber which light are on or blinking on the mediaconverter?
Has the connection at your old address stopped working?
Fill in all the privé fields in your community profile so a moderator can check this for you.
Hi @Waqqas
We have fiber optic on the contract at the new address. On the mediaconverter only the lights for POWER, 2.4G, & 5G are on while all others are off.
We cannot check the connection at my old address has stopped working.
I’ve also filled out my community profile.
Thank you so much!!!
+15- Odido Superuser
I mean the lights on the fiber device, a cable from this device should go to the blue WAN port of your Zyxel router.
+5
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