On my modem the wifi light is red. I tried to remove power both from modem and convertor but that does not work.
I have been trying to call helpline, at first I manage to get in touch with Customer support representative after 16 mins of waiting time but then the representative was speaking dutch even though I chose English. Then she said that we will contact you.
I have already checked there is no such issue in my area. I live in Tilburg. I am working from home and cannot work now.
