Skip to main content
Beantwoord

internet Cancelling or activating

  • February 13, 2026
  • 4 reacties
  • 54 Bekeken

  • heeft eerste post geplaatst

Hi,

I am writing today because I have bought an Odido subscription from you and I want to get it and get the fiber point in my home but I didn’t get contacted so I sent a herroepingsformulier payed more money for it to get sent and no awnser then. Then the day I sent that letter I received an email saying they work with Circet and to call them. As this whole situation misses clarity, I’d like to understand this. Since I sent this letter I can call them to make the point in our home except we are leaving in vacation. If you don’t know, let’s cancel. I don’t want to pay a subscription for nothing. I can give info if needed via here but only if other members can’t see it. Also my Odido wasn’t working for some reason I couldn’t add the subscription 

Beste antwoord door Teresa van Odido

​@Sshh I really want to help you. However, through However, on the community we can only give general information. To help you with your question, please contact us by phone on 0800-9200 or through our social media channels, https://www.facebook.com/OdidoNederland), Instagram (https://www.instagram.com/odidonederland) of X (https://x.com/odidonederland).

 

Bekijk origineel

4 reacties

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • February 13, 2026

Hello ​@Sshh 

Circet will need to install the fiber first, after that Odido can make an appoint for the installation of the ONT and router.

You will not pay anything for your subscription untill you have working internet from Odido.

Fill in all the privé fields in your community profile so a moderator can check this for you.

Of you wish to cancel than call the customer support on telephone number 0800 0092.


  • Auteur
  • heeft eerste post geplaatst
  • February 13, 2026

If a moderator sees this: I am unable to call because of phone restrictions so can we cancel here? Or maybe I can send via chat on Tuesday 


Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • February 13, 2026

​@Sshh 

Can you use another phone to call the customer support?


Teresa van Odido
Moderator
Forum|alt.badge.img+5

​@Sshh I really want to help you. However, through However, on the community we can only give general information. To help you with your question, please contact us by phone on 0800-9200 or through our social media channels, https://www.facebook.com/OdidoNederland), Instagram (https://www.instagram.com/odidonederland) of X (https://x.com/odidonederland).