Internet

Goedenavond ​@trekas054  De taal in de community is Nederlands of Engels. (Wij posten hier niets in de Poolse taal.
Gebruik een vertaler en plaats je bericht alstublieft opnieuw.

Zet de volgende gegevens van het desbetreffende abonnement in je profiel: volledige naam, geboortedatum, postcode + huisnummer en de laatste 4 cijfers van je IBAN. De moderators kunnen je dan sneller helpen als je aan de beurt bent.

Groetjes! 

I WILL NOT PUBLISH MY DATA I AM FROM DORDRECHT MY DATE OF BIRTH 14.06.1995 TOMASZ

It was asked to put this info in your profile in the private fields. These fields can only be viewed by moderators and are needed to verify your identity if you want help from a moderator. Nobody else in the community can see that info.

Now you put some info in your post and that is not advised.

BTW. If your live in Dordrecht postal code 33xx then your problem is probably already known. 

See this topic

​@trekas054 

Please include the following information about the potential subscriber in your profile: full name, date of birth, postal code and house number, and the last four digits of your IBAN. This will allow the moderators to help you more quickly when it's your turn. Only the moderators can read this information.

Best regards!

Thanks for the information, have a nice evening

Formal Complaint – Notification of Reporting to Consumer Authorities

Dear Sir/Madam,

I am writing to formally notify you that, due to what I consider unfair and unacceptable practices regarding your internet services, I have decided to report this matter to the relevant consumer protection authorities in the Netherlands, including ConsuWijzer, the official consumer advice platform operated by the Authority for Consumers & Markets (ACM).

Issue description:  
[Briefly describe the problem here – e.g., no internet access despite payment, unjustified charges, failure to respond to complaints, etc.]

Despite previous attempts to resolve this issue amicably, I have not received a satisfactory response or improvement in service. I believe your actions violate consumer rights.

I hereby request that you respond to this complaint and take corrective action within 7 days of receiving this message. If no resolution is provided, I will proceed with further legal and regulatory steps.

Sincerely,  
Tomasz Damian Rękas 14.06.1995 Noordendijk 471 3312 AH Dordrecht 

0645474087

trekas054@gmail.com 

Formal Complaint – Notification of Reporting to Consumer Authorities

Dear Sir/Madam,

I am writing to formally notify you that, due to what I consider unfair and unacceptable practices regarding your internet services, I have decided to report this matter to the relevant consumer protection authorities in the Netherlands, including ConsuWijzer, the official consumer advice platform operated by the Authority for Consumers & Markets (ACM).

Issue description:  
Despite having an active contract and making payments on time, I have been unable to access the internet. I have attempted to contact your support team and resolve the issue, but without a working internet connection, this has proven extremely difficult and frustrating.

I believe your actions violate consumer rights, especially considering the lack of support and the failure to provide the service I am paying for.

I hereby request that you respond to this complaint and take corrective action within 7 days of receiving this message. If no resolution is provided, I will proceed with further legal and regulatory steps.

Sincerely,  

An additional problem is that this is a known issue. However, the helpdesk is not aware of it. I already mentioned the topic above.

But yes, opening multiple topics is definitely counter productive.

(This is regarding a connection in Dordrecht)

https://community.odido.nl/bekabeld%2Dinternet%2D492/glasvezel%2D30mbps%2Ddown%2D940mbps%2Dup%2D377990