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How to return an Odido Modem back

  • December 16, 2024
  • 4 reacties
  • 601 Bekeken
A

Hi All,

  1. I have to return the modem back to Odido, and I was sent an email with QR link, which is broken.
  2. When I contact Odido, they say go to any DHL service point and tell them to return the parcel to Odido as a new QR code cannot be sent.
  3. Now here is the problem, I went to three separate DHL points where I generally return the parcels, and each one of them told me that they do not have Odido address. Please ask the company to send you a return label.

Now as a customer, this is really a bad experience, that a company cannot send a return label and DHL points do not accept the parcel to be returned.

Really really frustrating process. Any help would be really appreciated.

Beste antwoord door Duncan Elfrink

Hello ​@amitrathi,

The return address is:
Mod edit: adres niet in service. 

Don't forget to include a note with your customer number and phone number in the box, so they can contact you at any time.

Hoe stuur je de apparatuur terug? | Odido community

4 reacties

Duncan Elfrink
Odido
Forum|alt.badge.img
  • Duncan ElfrinkOdido
  • Assistent Shop Manager
  • Antwoord
  • December 17, 2024

Hello ​@amitrathi,

The return address is:
Mod edit: adres niet in service. 

Don't forget to include a note with your customer number and phone number in the box, so they can contact you at any time.

Hoe stuur je de apparatuur terug? | Odido community

V
  • VVictor
  • heeft eerste post geplaatst
  • August 5, 2025

The same issue 

I
  • invincibleajitkk
  • heeft eerste post geplaatst
  • February 14, 2026

Hi Team,

For my product, cancellation qr code is not generated but I have been told to return my Klik & Klaar device at different address by customer representative:

XXXXXX?

 

Mod edit: adres niet in service. 

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Teresa van Odido
  • Moderator | Internet + TV
  • February 16, 2026

​@amitrathi Great question! 

The adres is in service anymore. I will update this topic immediately. In case the QR-code doesn't work, don't worry! 

You can place all the hardware in a box, this can be an old box that you have laying around or maybe you can pick one up from the supermarket. Don’t forget to leave a note in the box with your zip code and house number, so we can link it to your subscription. When you are ready, you can travel to the nearest DHL-point. There you tell the staff that you want the package sent to Odido and they will print out a free sending-label for you. As soon as we have received and processed the hardware, you will receive an e-mail confirmation.

You can check this topic for more information: Hoe stuur je de apparatuur terug? | Odido community. However, since it is in Dutch, I have summarized the most important information in this message.

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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