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Hi All,

  1. I have to return the modem back to Odido, and I was sent an email with QR link, which is broken.
  2. When I contact Odido, they say go to any DHL service point and tell them to return the parcel to Odido as a new QR code cannot be sent.
  3. Now here is the problem, I went to three separate DHL points where I generally return the parcels, and each one of them told me that they do not have Odido address. Please ask the company to send you a return label.

Now as a customer, this is really a bad experience, that a company cannot send a return label and DHL points do not accept the parcel to be returned.

Really really frustrating process. Any help would be really appreciated.

Hello ​@amitrathi,

The return address is:
Odido Thuis (Returns)
Walravenlaan 11
1119 ME Schiphol-Rijk
Netherlands

Don't forget to include a note with your customer number and phone number in the box, so they can contact you at any time.

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