Canceling Wifi plan

Hello ​@LucaBirlica 

After your internet has stopped you'll receive an email with instructions of how to send the equipment back.

Is it possible to send the router to you before the internet stops? I will not be in the Netherlands by then. 
Thank you. 

Hi ​@LucaBirlica, that is a valid question if your leaving the Netherlands! You can, don't worry. Place a note in the box (use a box of your own) with your address information on it. Tell the DHL ServicePoint (DHL Parcel) that the package should be sent to Odido. The ServicePoint can then ship the package without a return number or QR code. You can provide your email address at the DHL ServicePoint, and you’ll receive delivery updates via email. Please keep the receipt close, as this is your proof that you have returned the hardware. Thank you so much!

Hi, unfortunately after I sent the package to the DHL service point, the parcel was returned to the sender, but I am now out of the Netherlands. Is the parcel sent to my old Dutch address or to the DHL service point? What can I do at this point if I no longer have the modem?
 

The date of the end of my subscription is 21-08-2026. 

​@LucaBirlica 

In this situation Odido is the sender because the parcel is being returned.

Hi ​@LucaBirlica, if it was returned, you’re probably wondering where it ended up. When you sent it, you received a Track & Trace code. Do you happen to still have it? You can use it to see exactly where the package is.

Just to be sure, I’d also like to check with you to see if I can track down where your package is. I’ve sent you a private message to verify your information!

I just sent the information in private. 

Hi ​@LucaBirlica,

I've sent you a verification code by email. Could you share that code with me here in the topic? That way, I or one of the other moderators can help you further!

The code is 8878653