I applied for internet for my house in 16th October. I didn’t get any confirmation mail. A few days later, I clicked “I forgot my password” and reset the password. Now I can login. When I login, it says “we are controlling your order”.
My question is what should I do? I am a student in Leiden University and all my lectures are online and I cannot do anything about it. How can we make it faster? Should I cancel my order?
Beste antwoord door Jason van Odido
Hi
The connection at your address is currently already occupied by a different line. Is it possible that another homeowner/tenant has an active subscription? We can't process your request due to this duplicate line request. Please let me know, I'll gladly help fix the issue.
+17Hi
The connection at your address is currently already occupied by a different line. Is it possible that another homeowner/tenant has an active subscription? We can't process your request due to this duplicate line request. Please let me know, I'll gladly help fix the issue.
Hello
I signed the contract on 26th October. I am the only one at this address. When we look at the meters, I saw a modem and the contractor said it is remaining from the previous “huurder”.
The contractor said they removed the previous huurder with the help of police. That means maybe previous person did not cancel his/her subscription. I really don't know. What should I do?
Thanks,
Murad
+17Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
