My previous provider was not cancelled and I requested the overstapping when I switched to Odido for Internet. When I called last week, I was informed that Odido would solve the problem with my old provider. Today I called again because I did not hear anything and I still got charged with the invoice and Odido said they cannot do anything. This is not oké. I cannot be the responsible to pay these invoices Odido should have cancelled when I did the new subscription. Is this the way Odido welcome new customers? I'm very dissapointed and waiting from a solution from Odido.
Beantwoord
Overstapping did not work and I did not get help from call service
Beste antwoord door Tommie van Odido
Hey
I'll be happy to look into this for you. Thank you for filling in all your details. This has enabled me to access your subscription immediately. I wanted to look at your transfer file straight away, but we never received one. This means that the transfer service was not used in this case. We also mentioned this in our first email, which you received on 09-09 and which states:
Over de Overstapservice.
Je hebt ervoor gekozen om het abonnement dat je nu hebt zelf op te zeggen. Wil je toch gebruikmaken van de Overstapservice? Laat dit dan binnen 3 dagen weten. Kwestie van ons even bellen. Dan regelen we het voor je
In this case, you will need to cancel your own subscription with your old provider to avoid incurring double costs.
+13Hey
I'll be happy to look into this for you. Thank you for filling in all your details. This has enabled me to access your subscription immediately. I wanted to look at your transfer file straight away, but we never received one. This means that the transfer service was not used in this case. We also mentioned this in our first email, which you received on 09-09 and which states:
Over de Overstapservice.
Je hebt ervoor gekozen om het abonnement dat je nu hebt zelf op te zeggen. Wil je toch gebruikmaken van de Overstapservice? Laat dit dan binnen 3 dagen weten. Kwestie van ons even bellen. Dan regelen we het voor je
In this case, you will need to cancel your own subscription with your old provider to avoid incurring double costs.
That is not correct because when I did the subscription on the website, I selected the option for overstapping. It was very clear and I choose this option and I got relaxed because I trusted this would be done and if that didn't create a file internally, it's an internal mistake and not mine. And now I am being punished for this bug in your software or internal mistake.
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