I am not able to connect any agent via char so here we go,
I am moving to a new address tomorrow and I contacted t-mobile and started the process on 2nd of May.
I see that there is no progress.
Just to give a bit more detail, we lost our internet connection today (we don’t have internet in the old house anymore) so I thought they moved it to the new house already. I went to the new house there is this small box (see the first image) where you need to cut some cables and connect them in weird way is already installed. I connected to that box to my router but I still don’t have internet. I will try again tomorrow but meanwhile could someone please check if everything is ok or not?
Thanks in advance!
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