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Missing email confirmation

  • February 15, 2021
  • 5 reacties
  • 117 Bekeken

Hi, I ordered a T-Mobile Thuis package for my new apartment a couple of days ago. The webpage confirmed a successful order and said I will receive an email confirmation within a few minutes. However, up until now I haven't received any confirmation or updates. Was my order well received or did it go missing? Thanks

Beste antwoord door Brian

Hi @Avoara If you still haven’t received confirmation then send me a private message with your full address, date of birth and the last four digits of your bank account number and I’ll gladly check the status for you!

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5 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • February 15, 2021

Hello @Avoara 

I also didn't receive a confirmation email but the order was fine. Via this link you can enter your email address to make a password for T-Mobile thuis.

https://thuis-sso.t-mobile.nl/Account/RequestPassword?clientid=selfcare.client&isnew=true

Welkom op de Odido community!
  • Avoara
  • Auteur
  • is een nieuwe Poster
  • February 15, 2021

Hello @Avoara 

I also didn't receive a confirmation email but the order was fine. Via this link you can enter your email address to make a password for T-Mobile thuis.

https://thuis-sso.t-mobile.nl/Account/RequestPassword?clientid=selfcare.client&isnew=true

Thanks, I tried that but also there I don't receive any email or confirmation. So I believe there is a general issue with my order.

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • February 15, 2021

@Avoara 

Also checked in your spam mail?

Welkom op de Odido community!
  • Avoara
  • Auteur
  • is een nieuwe Poster
  • February 15, 2021

@Avoara

Also checked in your spam mail?

Yes, but also nothing's there

Brian
Odido
  • BrianOdido
  • Oud-Moderator
  • Antwoord
  • February 18, 2021

Hi @Avoara If you still haven’t received confirmation then send me a private message with your full address, date of birth and the last four digits of your bank account number and I’ll gladly check the status for you!

Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
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