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Guidion cancels my appointments

  • December 17, 2021
  • 2 reacties
  • 73 Bekeken

I have requested move. I made an appointment through a link for 20 days later. Suddenly Guidion cancelled my appointment and the link does not work. I can not make a new appointment. They don’t answer my calls. Can you help me on that? 

Beste antwoord door Jason van Odido

@tudemir UPDATE: I've called Guidion just to be sure regarding the situation: it did indeed occur due to an unfortunate, temporary bug. This has now been solved. I've instructed our technical department to create a new ticket so that you can plan a new appointment with Guidion. You'll receive a new link on either Monday or Tuesday. Thanks in advance for your understanding and have an amazing weekend!

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2 reacties

Jason van Odido
Moderator
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Hi @tudemir, welcome to the Community and congratulations on your new home! 

Did you plan the installation appointment on January 6th? It seems as though a bug has occurred, I don't think the appointment has been cancelled on purpose, by any means. I'll try and give Guidion a call and have the appointment set on the 6th again. Sorry for the inconvenience and confusion! 

Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
Jason van Odido
Moderator
Forum|alt.badge.img+17

@tudemir UPDATE: I've called Guidion just to be sure regarding the situation: it did indeed occur due to an unfortunate, temporary bug. This has now been solved. I've instructed our technical department to create a new ticket so that you can plan a new appointment with Guidion. You'll receive a new link on either Monday or Tuesday. Thanks in advance for your understanding and have an amazing weekend!

Mods beantwoorden geen ongevraagde privéberichten. Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
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