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Cancel Internet subscription order for home due to delay

  • November 29, 2021
  • 1 reactie
  • 62 Bekeken

Hi, 

I ordered internet subscription on 22nd September for my apartment. 

It was promised that the Fiber optics is installed by week 40 but still I’m waiting and there is no update.

Since I need to work more from home now, I want to cancel this subscription to arrange something else ASAP.

I tried to call your customer service but was not able to reach. Please help me sort this issue as soon as possible.

 

Best regards,

Pegah

Beste antwoord door Boris

Hi @pegahb ,

Thanks for your message and welcome to our Community! A regrettable situation and my sincere apologies for the inconvenience caused. I understand there's been contact with our customer service and the cancellation has been finalized by them. Know that we're always here to welcome you back with open arms. If you have any questions, please let us know!   

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    1 reactie

    Boris
    Odido
    • BorisOdido
    • Oud-Moderator
    • Antwoord
    • November 30, 2021

    Hi @pegahb ,

    Thanks for your message and welcome to our Community! A regrettable situation and my sincere apologies for the inconvenience caused. I understand there's been contact with our customer service and the cancellation has been finalized by them. Know that we're always here to welcome you back with open arms. If you have any questions, please let us know!   

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