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The installation engineer did not come to the appointment and no one has contacted me yet 

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Hi @Feas, thanks for reaching out, I would love to connect you with the Internet as soon as possible! Recently I responded to your other topic, namely: glasvezelbestelling. In accordance with our Community rules, please keep one question to a single topic in order to keep the information relevant and the solution effective.

We're on it to solve this for you as soon as possible, we're determined to get you online quickly!