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Beantwoord

Appointment cancelled

  • February 17, 2020
  • 3 reacties
  • 229 Bekeken

I was supposed to have a technician install my Internet on Friday but the appointment was cancelled and i dont know why.

Contacting over the phone seems Impossible. 

Beste antwoord door Jason van Odido

Hi @Ntorres,

 

Welcome to the Community! Apparently the old tenant/home owner cancelled their contract which interfered with our line connection. This has been picked up by the technicians and the cancellation should be revoked within 3 working days. I’m so sorry for the inconvenience this has caused.  

Bekijk origineel

3 reacties

Waqqas
Super User
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  • Odido Superuser
  • February 17, 2020

Hey

This is an open community so do not use your 06 number as your username. The moderators will edit it for you.

Did you order a fiber connection? In that case do you have the installation package and is your installation date still the same?


  • Auteur
  • heeft eerste post geplaatst
  • February 17, 2020

Hey

This is an open community so do not use your 06 number as your username. The moderators will edit it for you.

Did you order a fiber connection? In that case do you have the installation package and is your installation date still the same?

I’ve got the package.  It’s a fiber connection but the appointment got cancelled and guideon doesn’t now why.


Jason van Odido
Moderator
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Hi @Ntorres,

 

Welcome to the Community! Apparently the old tenant/home owner cancelled their contract which interfered with our line connection. This has been picked up by the technicians and the cancellation should be revoked within 3 working days. I’m so sorry for the inconvenience this has caused.