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I was supposed to have a technician install my Internet on Friday but the appointment was cancelled and i dont know why.

Contacting over the phone seems Impossible. 

Hey

This is an open community so do not use your 06 number as your username. The moderators will edit it for you.

Did you order a fiber connection? In that case do you have the installation package and is your installation date still the same?

Hey

This is an open community so do not use your 06 number as your username. The moderators will edit it for you.

Did you order a fiber connection? In that case do you have the installation package and is your installation date still the same?

I’ve got the package.  It’s a fiber connection but the appointment got cancelled and guideon doesn’t now why.

Hi @Ntorres,

 

Welcome to the Community! Apparently the old tenant/home owner cancelled their contract which interfered with our line connection. This has been picked up by the technicians and the cancellation should be revoked within 3 working days. I’m so sorry for the inconvenience this has caused.  

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