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Hello,

My activation date should have been yesterday but I haven't received the package yet.

I looked on My T-Mobile and it says I received it already, but i didn't!

What should I do?
Is it regarding a T-mobile home subscription?



I cannot do much but are you sure the address entered is the same as where you're home is?



If that's not the case maybe you could check your wiring?
Was the package sent by Post NL? Did you get a Track and Trace code?
Ooh sorry I thought it was about the connection, well you can explain it to Postnl or maybe its been delivered to your neighbours if you were not at home.
Hey @francescaaj,



Welcome "Thuis"! 😄 I see that you've received the installation package on the 3th of October. Please let us know if we can assist you any further!

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