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Activation date passed but package not received

  • 28 september 2019
  • 4 reacties
  • 422 Bekeken

Hello,
My activation date should have been yesterday but I haven't received the package yet.
I looked on My T-Mobile and it says I received it already, but i didn't!
What should I do?

Beste antwoord door Piotr

Hey @francescaaj,

Welcome "Thuis"! 😄 I see that you've received the installation package on the 3th of October. Please let us know if we can assist you any further!
Bekijk origineel

4 reacties

Waqqas
Super User
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  • Odido Superuser
  • 21723 reacties
  • 28 september 2019
Is it regarding a T-mobile home subscription?

I cannot do much but are you sure the address entered is the same as where you're home is?

If that's not the case maybe you could check your wiring?

Folkert
Forum|alt.badge.img+3
  • Oud-SU
  • 3109 reacties
  • 28 september 2019
Was the package sent by Post NL? Did you get a Track and Trace code?

Waqqas
Super User
Forum|alt.badge.img+15
  • Odido Superuser
  • 21723 reacties
  • 28 september 2019
Ooh sorry I thought it was about the connection, well you can explain it to Postnl or maybe its been delivered to your neighbours if you were not at home.

Piotr
  • Voormalig T-Mobile Thuis moderator
  • 2167 reacties
  • Antwoord
  • 7 oktober 2019
Hey @francescaaj,

Welcome "Thuis"! 😄 I see that you've received the installation package on the 3th of October. Please let us know if we can assist you any further!

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