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Internet and TV Not working

  • 7 augustus 2019
  • 1 reactie
  • 284 Bekeken
S
Dear T-MOBILE,

My home internet and television stopped working for past 1 month, I got a technician after three weeks .
He told its and problem with KPN.
Please help to know when the internet and TV connection will be back.

What about the money debited from my account.

Regards,
Senthil

Beste antwoord door Brian

Hi @sena1, in this case it was Reggefiber that we contacted and I see they got you online on the 8th. Is everything working now? In regards to the subscription cost, I just made a credit for the period of the 22nd of July until the 8th of August! The total amount is € 18,37 and this will be settled with your invoice of September. If there is anything else I can do for you, do let me know!
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    1 reactie

    Brian
    Odido
    • BrianOdido
    • Oud-Moderator
    • 6076 reacties
    • Antwoord
    • 13 augustus 2019
    Hi @sena1, in this case it was Reggefiber that we contacted and I see they got you online on the 8th. Is everything working now? In regards to the subscription cost, I just made a credit for the period of the 22nd of July until the 8th of August! The total amount is € 18,37 and this will be settled with your invoice of September. If there is anything else I can do for you, do let me know!
    Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)

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