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Returned equipment via DHL without QR code – need confirmation

  • June 12, 2026
  • 5 reacties
  • 70 Bekeken
  • Xmer
  • is een Top Poster

Hello,

I cancelled my Odido Home Internet and switched to KPN. I received the email “Wat te doen met je Odido apparatuur”, but the QR code was missing from the email. Only a reference/tracking number was shown.

At the DHL ServicePoint, the employee first said a QR code was required, but he eventually processed the return manually by selecting Odido and entering my address details. I received a DHL tracking number for the shipment.

My concern is that this DHL tracking number does not match the reference number in the Odido email, and I do not see any status update in the Odido return process.

Could you please confirm whether my returned modem and WiFi points are correctly linked to my account and return request, so I won’t be charged for unreturned equipment?

Thank you.

Beste antwoord door Xmer

I have received confirmation from Odido stating that they have received the equipment. I believe the issue has now been resolved. Thank you for your support..

Bekijk origineel

5 reacties

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • June 12, 2026

Hello ​@Xmer 

When you are sending the equipment back without QR code than you need to add a note with your customer details.

What does the DHL website say when you enter the tracking code?

Welkom op de Odido community!
  • Xmer
  • Auteur
  • is een Top Poster
  • June 12, 2026

I see this in the tracking website

  • Xmer
  • Auteur
  • is een Top Poster
  • June 12, 2026

Also, the email says it will be delivered to Odido. The service point guy entermed my adress details into his device as well

 

Anouk van Odido
Moderator
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Hi Xmer, we’re glad you want to return our equipment to us properly. We really appreciate that! As ​@Waqqas mentioned, you can also return your equipment without a QR code. However, it’s important that you include a note with your contact information in the box. A new tracking code will then be generated that you can follow, that’s the code shown in the screenshots. The tracking code you originally received from us has expired. So be sure to keep an eye on the tracking information in the screenshots below, and everything will be fine!

Let me know if everything is clear now? Then I’ll know for sure that you’re all set!

 

 

Moderator | Mobiel https://community.odido.nl/nieuws-552/maak-kennis-met-team-webcare-374940
  • Xmer
  • Auteur
  • is een Top Poster
  • Antwoord
  • June 15, 2026

I have received confirmation from Odido stating that they have received the equipment. I believe the issue has now been resolved. Thank you for your support..

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