Hi
I called customer service to register my new modem and SFP, and they advised me to use the community forum, I wonder who from Odido can help me.
Thanks in advance
Hi
I called customer service to register my new modem and SFP, and they advised me to use the community forum, I wonder who from Odido can help me.
Thanks in advance
Hi
I can help you with that. Would you send me a private message with your postcode, house number, date of birth and the last four digits of your account number? Please also send me the S/N of your own ONT. As soon as I find the time, I will respond and then we will schedule a day and time to register it. For this we need about 20 minutes, suppose your ONT does not come online then I will have to register our ONT again otherwise you will be without internet.
Hi Tommie,
Thanks for replying, I just sent the required info in a PM.
It seems
He registered my modem, but the modem could not connect while all setting seemed to be correct!
The FritzBox support also replaced my modem with a new once to make sure that there is not a hardware issue
Hi
Would you please take look at this; since
Can you please send me the serial number and MAC address of the router/ONT in a private message? I will make the arrangements voor you tomorrow!
Hi
I sent it in a private message.
Thanks
Hi,
I just found a workaround to enable direct fiber optic on FritzBox 5590 (XGS-PON), I am sharing details here, and I hope it will help you for more investigation.
As you see in the following image, the connection between the modem and the FTU box is gray.
I was checking the options located on http://fritz.box/#support I saw the following option and enabled it.
After enabling it; I checked the fiber status page and I found the connection green!
When I found it green, I called the Helpdesk, and they registered my modem ID through back-office, and I am online with direct fiber connection.
I hope this would help you, to find the root cause of the issue.
Best regards
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