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Beantwoord

Support Overseas Live Agent

  • November 28, 2025
  • 1 reactie
  • 146 Bekeken

Why Odido doesn’t have live agents to chat with customers abroad? So inefficient! From the moment I live the Netherlands, I can’t have help from Odido even within EU! 

Beste antwoord door Pharwin van Odido

Hello ​@Livia Sa you can always contact us via our chatbot. Our chatbot Izzi will always help you as best she can, and if she can't help you, she will refer you to a member of staff (if possible).

There are also several other ways to contact us. For example, you can reach out to our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). Our community is also always there for you.

Can you tell me exactly what the problem is? Is it about your mobile subscription or your Internet + TV subscription? Can you add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can take a look right away!

 

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1 reactie

Pharwin van Odido
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Hello ​@Livia Sa you can always contact us via our chatbot. Our chatbot Izzi will always help you as best she can, and if she can't help you, she will refer you to a member of staff (if possible).

There are also several other ways to contact us. For example, you can reach out to our webcare team on Facebook (Odido Nederland) or X/Twitter (@odidonederland). Our community is also always there for you.

Can you tell me exactly what the problem is? Is it about your mobile subscription or your Internet + TV subscription? Can you add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can take a look right away!