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sim card activation - no sim card active in the phone

  • 17 maart 2025
  • 1 reactie
  • 40 Bekeken

Hello there, 

I am trying to activate my sim card but it works by getting a code by sms. This is impossible as my card is blocked and not active. I cant neither call as I have no sim card. Can someone help me … ? 

Regards...

Beste antwoord door Pharwin van Odido

Hello ​@Laury Roa welcome to our Community! I understand very well that you want to activate your new SIM card, let's look at a solution together! You can always choose between 2 options when activating your new sim card: 

- Through SMS verification to the old SIM card. 
- Or via iDIN (bank verification)

Can you possibly try the second option to see if that works? If not, I recommend to visit one of our stores. There, my colleagues can help you directly with activating your new SIM card. Do not forget to bring a valid ID, so my colleagues can verify that you are the right person.

Will that work? If you have any other questions, feel free to ask! 

 

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1 reactie

Pharwin van Odido
Moderator
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  • Moderator | Mobiel
  • 4286 reacties
  • Antwoord
  • 18 maart 2025

Hello ​@Laury Roa welcome to our Community! I understand very well that you want to activate your new SIM card, let's look at a solution together! You can always choose between 2 options when activating your new sim card: 

- Through SMS verification to the old SIM card. 
- Or via iDIN (bank verification)

Can you possibly try the second option to see if that works? If not, I recommend to visit one of our stores. There, my colleagues can help you directly with activating your new SIM card. Do not forget to bring a valid ID, so my colleagues can verify that you are the right person.

Will that work? If you have any other questions, feel free to ask! 

 


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