Roaming not working

Hello ​@soshala 

Is roaming and mobile data activated?

Try to manually select another provider under mobile networks.

Do you have a betalingsregeling or any unpaid invoices?

Hi ​@Waqqas

Both roaming and Mobile data are activated. 

I do not have any unpayed invoices or betalingsregeling.

I already tried to manually select a network provider and I am getting an error saying that my sim card does not allow connection to the network. 

Hi Marciano, 

Thanks for the reply. I have added the requested information to my account. 

Your's Sincerely, 

Soshala. 

Hi Soshala, you’re very welcome. Thank you for your quick action and reply. There was indeed a barring on international roaming. I removed it for you. You should be able to connect to a network in no time. Could take about 30 minutes. If you don’t have a connection yet, you can always turn on and off airplane mode or restart your phone. You can manually select these networks in Germany: Telefonica, Telekom and Vodafone. Please let me know if it works for you! 

Great to hear, Soshala! You’re very welcome. Enjoy your stay in Germany and if you have any other questions in the future, please start a new topic. The community is here for you! 🙌🏻

Same problem Here when i am abroad ( turkey,italy,Belfius)i can’t call and don’t have mobile internet can you please check i ‘m Now in the Nethetlands but Will go in september to Italy 

roaming was on and i don’t have any betalingsregeling of betalingsachterstand

Hello ​@Snarf1982, welcome to our community! I completely understand that you want this resolved and I would be happy to look into this for you! However, you should not post multiple comments or open topics on the same subject. In this way it becomes unclear for us. This is also stated in our house rules. We want all communication in one topic, so that it remains clear and we can help everyone as best as possible.

I see that you have already created your own topic about this. A colleague or I will get back to you there as soon as possible!

I have no connection to network in Italy even both mobile data and roaming are activated. I can call without any issue. I was in Germany last December without such issue.

Do you have a payment plan? Than roaming is blocked

I am in a similar situation . I can neither receive or make calls from the UK, where I am at this moment, although I am receiving SMS’s I have roaming activated and no blockades active.  I have tried to contact the customer service and get stuck in the bot, which tells me they will call me later, but being called with no working connection is not an option. Could you please indicatte to me how to effectively contact with a  person in the customer service OTHER than calling the 0800 number or being called? (since I have a problem with CALLING or being called), thanks.

Hello ​@ddelacruzvalera 

Have you tried selecting another networkprovider in settings?

You can also send a private message on Instagram, Facebook or X.

Yes. I have tried to manually select the network, to no avail.

Hi ​@ddelacruzvalera ,

You have a payment plan? Than roaming is barred.