Hello community,
I am having a problem with connecting to the network while traveling in Germany. Already tried restarting the phone, resetting the network settings and putting the sim in another device. I read in one of the forums that roaming is blocked during the first few months of the connection and I did renew my connection few months ago which might be the reason for it. I hope a moderator could help me solving this problem.
Thanks in advance.
Beste antwoord door soshala
Hi Soshala, you’re very welcome. Thank you for your quick action and reply. There was indeed a barring on international roaming. I removed it for you. You should be able to connect to a network in no time. Could take about 30 minutes. If you don’t have a connection yet, you can always turn on and off airplane mode or restart your phone. You can manually select these networks in Germany: Telefonica, Telekom and Vodafone. Please let me know if it works for you!
Hi Marciano,
Thanks a lot it worked!
Your's Sincerely,
Soshala
+15Hello
Is roaming and mobile data activated?
Try to manually select another provider under mobile networks.
Do you have a betalingsregeling or any unpaid invoices?
Hi
Both roaming and Mobile data are activated.
I do not have any unpayed invoices or betalingsregeling.
I already tried to manually select a network provider and I am getting an error saying that my sim card does not allow connection to the network.
+9Good morning Soshala, welcome to the community. Are you enjoying your time in Germany? Please add your full name, 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN to your profile. I’m happy to check if there’s any barrings on your account, and if so remove them immediately! 😊
Hi Marciano,
Thanks for the reply. I have added the requested information to my account.
Your's Sincerely,
Soshala.
+9Hi Soshala, you’re very welcome. Thank you for your quick action and reply. There was indeed a barring on international roaming. I removed it for you. You should be able to connect to a network in no time. Could take about 30 minutes. If you don’t have a connection yet, you can always turn on and off airplane mode or restart your phone. You can manually select these networks in Germany: Telefonica, Telekom and Vodafone. Please let me know if it works for you!
Hi Soshala, you’re very welcome. Thank you for your quick action and reply. There was indeed a barring on international roaming. I removed it for you. You should be able to connect to a network in no time. Could take about 30 minutes. If you don’t have a connection yet, you can always turn on and off airplane mode or restart your phone. You can manually select these networks in Germany: Telefonica, Telekom and Vodafone. Please let me know if it works for you!
Hi Marciano,
Thanks a lot it worked!
Your's Sincerely,
Soshala
+9Great to hear, Soshala! You’re very welcome. Enjoy your stay in Germany and if you have any other questions in the future, please start a new topic. The community is here for you! 🙌🏻
Same problem Here when i am abroad ( turkey,italy,Belfius)i can’t call and don’t have mobile internet can you please check i ‘m Now in the Nethetlands but Will go in september to Italy
roaming was on and i don’t have any betalingsregeling of betalingsachterstand
+8Hello
I see that you have already created your own topic about this. A colleague or I will get back to you there as soon as possible!
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