Hi Odido team,
I am currently traveling in Belgium and France with my husband and I have had no mobile data since we arrived. Yesterday we called Odido customer service and the agent told us that roaming was activated from your side — but nothing has changed and I still cannot connect to anything.
When my husband helped me check the available carriers manually on my phone, every single network showed as "forbidden" — BASE 4G, BASE 2G, Orange B 4G, Orange B 2G, Proximus 4G, Proximus 2G, and all the others. We even took a screenshot of it. This makes me think there is a roaming barring placed on my SIM, because this is clearly not something we can fix from our side.
We have already tried everything we could think of:
- Data roaming and mobile data are both switched ON
- We tried manually selecting every available network — all say forbidden
- Restarted the phone multiple times
- Toggled airplane mode on and off
I am writing this from my husband's phone using the hotel WiFi because I have no connection at all. It is quite stressful to be abroad without internet, especially when we were told yesterday that it was already fixed.
Could you please look into my account and remove the roaming barring as soon as possible? I am happy to share my phone number or any account details via private message.
Thank you so much for your help, I really appreciate it!
