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Beantwoord

No Service Available When Traveling Outside the Netherlands

  • December 18, 2025
  • 5 reacties
  • 184 Bekeken

Hello Odido, 

 

I'm experiencing a persistent roaming issue and hoping someone can help or share similar experiences.

 

The Problem

Whenever I travel outside the Netherlands, I completely lose mobile service. The main symptoms are:

- No service/signal available at all

- Unable to manually select a network

- Issue occurs in all countries I've visited

 

What I've Already Tried

- Changed SIM card multiple times (issue persists with new SIMs)

- Visited Odido store a week ago - they exchanged the SIM card and checked their backend system, confirming all roaming settings are turned on

- Tested with different devices (problem occurs across all devices)

- Reset network settings on my device multiple times

- Verified roaming is enabled in settings

- Checked Odido app - no blockages showing

- Restarted devices and toggled airplane mode

 

The fact that this happens with multiple SIM cards and different devices suggests it might be an account or plan configuration issue rather than hardware.

 

Has anyone experienced something similar? Any suggestions on what else I can check or who I should contact to resolve this?

 

Thanks in advance for any help!

Beste antwoord door dimness2415

Hello ​@Pharwin van Odido,

I managed to have a conversation with odido call center. They found out that roaming was blocked, so they helped me and unblocked me.

Thank you for your support

Bekijk origineel

5 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • December 18, 2025

You do not have a payment plan or long outstanding invoices?

Welkom bij de klant-helpt-klant Community van Odido.
  • dimness2415
  • Auteur
  • heeft eerste post geplaatst
  • December 19, 2025

You do not have a payment plan or long outstanding invoices?

Hi Eric, 

I do have a payment plan for one number, but that one is working perfectly fine. I have two mobile subscriptions + home internet with odido. All invoices are automatically collected by odido on the set schedule. 

Is there anything more I can provide you with?

Thank you in advance 

Pharwin van Odido
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Hello ​@dimness2415 I understand that you want to be able to use roaming abroad. Let's work together to find a solution! It's great that you've already tried a few things, as this allows me to rule out certain possibilities.

If the problem occurs on every device, then it's probably due to your SIM card (you may also experience problems with a new SIM card).

I immediately checked your subscription and I don't see anything unusual. The only thing I can think of now is your APN settings. Could you check whether the APN name is set correctly? You can do this via your device's settings. It should say internet.mobiel. If something else is listed, this may cause problems. You can then manually change it to the correct name and restart your device.

I look forward to hearing from you! 

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
  • dimness2415
  • Auteur
  • heeft eerste post geplaatst
  • Antwoord
  • December 23, 2025

Hello ​@Pharwin van Odido,

I managed to have a conversation with odido call center. They found out that roaming was blocked, so they helped me and unblocked me.

Thank you for your support

Pharwin van Odido
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Hi ​@dimness2415 I'm glad that the cause has been found and that it has been resolved! If you have any other questions, feel free to ask. The community is here for you. For now I wish you lots of fun abroad!

Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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