No network

Hi, 

Can you pls have a look and unblock  my network? I seriously struggle in here without data. Im travelling  I need maps and network to stay in contact  with ppl who travel with me. Also I need data to book accommodations... 

Good morning Devra, Spain sounds really nice right now. Are you enjoying it? Thanks for completing your profile. I've looked into your account, and I see that there are no barrings anymore. You should be able to (manually) connect to these networks: Vodafone, Xfera, Orange and Telefonica. If this doesn't work right away, please reset your network settings in your phone. Please let me know if it works for you! 

Good morning. 

No it doesn't work.  I tried to reset  the network and the phone as well as I took out my sim and put it back. I see my phone reacts on sim card. Ot shows notifications when the sim is out and in. When I try to connect to the provider, I see notification " sim not allowed to connect" 

And emergency calls only. 

Hello ​@Devra2109 

Manually connecting to other providers doesn't work?

Can you try your sim in another phone or if you have 2 sim slots, try the other slot?

No it doesn't  work. It says the sim card not allowed  to connect. 

My sim if fine I checked  in other phone and second slot. 

I had a barring because  I apply for a payment  plan, on Sunday and since then my sim stopped working.

I paid the whole amount  yesterday. 

Still i have no network. 

If you have a payment plan, roaming is blocked.  If you paid by ideal, than the block should be liften by know. Restart your phone. If you did a manual transfer, it will take up to 3 days.

Hi, 

I paid by ideal and I was informed that it should  work. But it doesn't. 

I did restart my phone. As well as I did reset the roaming, and I also tried  to connect  to the different providers manually. 

Nothing works. 

Hello ​@Devra2109 thank you for the payment! I can see that the payment was processed and that the blockage for Roaming has been removed. However, there was another issue. Due to a technical issue, customers experienced problems with roaming abroad in various countries. I suspect that was the reason it didn't work. Apologies for the inconvenience!

I see that it has now been resolved. Could you restart your device again and check whether you can manually connect to a network from another provider? Another thing that might help is to remove your SIM card and reinsert it into your device. This is important because the issue occurred and has now been resolved. Please also try resetting the network settings again.

Could you also check for me whether the software on your device is up to date? Can you also check in your device settings whether the APN name is set correctly? It should say internet.mobiel. If something else is listed, it may not work. You can then manually change it to internet.mobiel and restart your device.

Let me know if that works!