New sim with no service

Hi,

I recently purchased a new Odido subscription and received my normal sim about 1 week back. However, when I put the sim in my phone yesterday, it shows no network. It’s been almost 24 hours now and it still shows no network.

I’ve tried everything mentioned on the website including resetting my connection and checking for payment arrears(which can’t be possible since it hasn’t been a month yet, I just bought the subscription).

Can someone help me out? I can’t really call the Customer service since I don’t have network and I operate only on 1 sim so the only option for me is to write here. I also tried adding the subscription to my Odido account but it constantly gives me an error, for some reason.