I have had the modem installed, and although I received an email confirming that the connection is activated, the technician informed me that it is not. When I contacted Audido, they stated that the connection is already activated and cannot take any further action until the technician updates them. I called Guidion again, and they informed me that they will contact Audido to book another appointment.
I am currently unsure of the status of my connection, despite my subscription having started. I had planned to cancel my Klik&Klaar subscription, but with the current situation, I may have to continue paying for it, resulting in paying for both the fiber optic connection and Klik&Klaar.
