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need esim qr code but cant log in

K
  • keithh
  • heeft eerste post geplaatst
  • 1 reactie

Deleted my phone (don’t ask 🫣). Reinstalled but need to set up eSIM again and can’t log in to mijn odido as I reset the phone and can’t receive an sms. Please reissue the qr code to my email so I can set it up again…

Beste antwoord door keithh

Pharwin van Odido schreef:

Hello ​@keithh. welcome to our community! This can happen, good to inquire about this. I will be happy to give you more clarity! I can't send an eSIM to you by mail nor can I order one for you. In order to do this, I must be able to perform SMS verification on you. This is not possible since your SIM card is not working. 

You can try to log in using iDIN (bank verification). If that does not work, you can best visit one of our stores. Upon presentation of a valid ID, my colleagues can immediately help you pair and activate a new eSIM. 

Can you let me know if you succeeded using iDIN or if you visit one of our stores? I'd love to hear from you! 

Thanks! 
 

was able to log in and send new eSIM, which is fortunate as I am abroad so a store visit would have taken a while. 
 

cheers!

Bekijk origineel

    3 reacties

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8

    Hello ​@keithh. welcome to our community! This can happen, good to inquire about this. I will be happy to give you more clarity! I can't send an eSIM to you by mail nor can I order one for you. In order to do this, I must be able to perform SMS verification on you. This is not possible since your SIM card is not working. 

    You can try to log in using iDIN (bank verification). If that does not work, you can best visit one of our stores. Upon presentation of a valid ID, my colleagues can immediately help you pair and activate a new eSIM. 

    Can you let me know if you succeeded using iDIN or if you visit one of our stores? I'd love to hear from you! 

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.
    K
    • keithh
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • Antwoord
    • 29 mei 2025
    Pharwin van Odido schreef:

    Hello ​@keithh. welcome to our community! This can happen, good to inquire about this. I will be happy to give you more clarity! I can't send an eSIM to you by mail nor can I order one for you. In order to do this, I must be able to perform SMS verification on you. This is not possible since your SIM card is not working. 

    You can try to log in using iDIN (bank verification). If that does not work, you can best visit one of our stores. Upon presentation of a valid ID, my colleagues can immediately help you pair and activate a new eSIM. 

    Can you let me know if you succeeded using iDIN or if you visit one of our stores? I'd love to hear from you! 

    Thanks! 
     

    was able to log in and send new eSIM, which is fortunate as I am abroad so a store visit would have taken a while. 
     

    cheers!

    Pharwin van Odido
    1 persoon vindt dit leuk
    • Pharwin van Odido
      Pharwin van Odido
    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+8

    Good morning ​@keithh Glad it worked out! Ah, from abroad it indeed becomes difficult to visit 1 of our stores. But it's nice that it worked out this way and that you can be reached again! 

    If there is anything else I can do for you, just let me know. I wish you lots of fun abroad! 😁

    Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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