lost sim

Hello ​@Viktorija cerina I'm sorry to hear that you've lost your phone. I checked for you right away and see that your SIM card has already been blocked. This is because you haven't paid several bills on time and are behind on your payments. You currently have an outstanding balance of € 129,61.

I recommend that you pay this amount as soon as possible to avoid additional costs. You can pay the amount using the iDeal button in your My Odido account or manually transfer it to our bank account number NL03 COBA 0733 959 717 in the name of Odido. Always include your customer number (which you can find on your invoice) in the description so that we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account.

To be on the safe side, I have also manually blocked the SIM card, because once you pay the outstanding amount, the above block will be automatically lifted. I have now blocked it manually so that it can no longer be used. Do you also need a new SIM card? I can order one for you. You can expect it to arrive at your home address within 3 working days. Alternatively, you can visit one of our shops when you return. Upon presentation of valid ID, my colleagues can immediately assist you with linking and activating a new SIM card.

Let me know if you want me to order it for you!