Hello Odido Community,
I am currently in Egypt and my phone has absolutely no service. I cannot connect to any local network provider.
An important detail: My phone and roaming worked perfectly fine just a few hours ago while I was in transit in Turkey. However, since arriving in Egypt, my service dropped completely. Interestingly, my Mijn Odido app still shows my current location status as "Turkey" instead of updating to Egypt.
I have already tried the following troubleshooting steps, but unfortunately without success:
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Manual Network Selection: I searched manually and tried selecting both Vodafone EG and Orange, but my phone receives no signal or completely fails to register.
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Mijn Odido Check: I verified my account settings, and there are absolutely NO active blocks for foreign countries or usage outside the EU.
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Invoices Check: I checked my bills, and there are no outstanding invoices or payment arrangements.
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Device Settings: I am using an iPhone, and iOS Lockdown Mode is turned completely OFF. Data roaming is turned on, and I have restarted my phone multiple times.
It seems like the system might be stuck processing my location change from Turkey to Egypt on the backend. Could a moderator please check my profile and reset the connection or lift any hidden network restrictions?
Thank you in advance for your help!
