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eSIM is not activated or not working

  • 30 april 2025
  • 1 reactie
  • 44 Bekeken
J
  • JCW
  • is een nieuwe Poster
  • 3 reacties

I have scanned the eSIM QR code which takes me to the app it says ‘continue installing eSIM’. It appears like a hyperlink but it’s not clickable and does not take me to the next step.

 

What is blocking me and can this be activated another way?

 

Beste antwoord door Pharwin van Odido

Hello ​@JCW welcome to our Community! Nice if your new eSIM can be activated, though, so you can be reached. Let's look at a solution together! How strange that it doesn't work. I see you're trying through the app. Can you try it through a browser/laptop to see if it works then?

I would be happy to check with you in your account to see if everything is set correctly. In your profile, I only see that your house number does not match what is listed under your number in our system and I am also missing the last 4 digits of your bank account number for verification. Could you fill those in for me and give a signal when you have done so? Then I'll check right after that!

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1 reactie

Pharwin van Odido
Moderator
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Hello ​@JCW welcome to our Community! Nice if your new eSIM can be activated, though, so you can be reached. Let's look at a solution together! How strange that it doesn't work. I see you're trying through the app. Can you try it through a browser/laptop to see if it works then?

I would be happy to check with you in your account to see if everything is set correctly. In your profile, I only see that your house number does not match what is listed under your number in our system and I am also missing the last 4 digits of your bank account number for verification. Could you fill those in for me and give a signal when you have done so? Then I'll check right after that!

Vind je antwoord in onze Wiki: https://community.odido.nl/knowledge-base of start een nieuw topic.

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