Good day,
I first was not sent my eSim, then after talking to customer service, I received an email which should have contained a QR code. The QR code did not display on the email (confirmed on Customer Service's end to be a bug in the system). I eventually had the option to activate the eSim in the app - I have done this at least 6 times now and it still requests I activate it. I now have no way of calling as initiating the activation has removed my number from my previous provider, from which I was calling.
I do not have the means to make it to a store and I am stuck without a working number. Could anyone help with this if they had a similar issue?
Beantwoord
eSim activation not submitting request
Beste antwoord door Pharwin van Odido
Hello
Can you share the SIM card number with me? Can you add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can immediately check whether the correct eSIM is linked and activated for your subscription!
+9Hello
Can you share the SIM card number with me? Can you add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can immediately check whether the correct eSIM is linked and activated for your subscription!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.