Hi,
I’m in Belgium, with roaming and mobile data enabled. My phone connects to a partner network (Orange, PROXIMUS, BASE), but data is not working. Sometimes my phone switches between 5G and 4G every 5 seconds or so, but no internet connection.
If I restart my phone, the connection works for a fraction of a second, and then dies again.
The Odido app says I’m in Belgium and that my bundle is valid.
Could it be a network barring? How can I get it fixed?
Thanks!
Beste antwoord door Waqqas
Hello
Do you jave this issue only on 1 location or also elsewhere in Belgium?
It doesn't look like a barring otherwise it shouldn't be working at all.
Try your simcard in another phone to see if it's an issue with the phone or simcard.
+15Hello
Do you jave this issue only on 1 location or also elsewhere in Belgium?
It doesn't look like a barring otherwise it shouldn't be working at all.
Try your simcard in another phone to see if it's an issue with the phone or simcard.
Hi
Thanks for your reply.
I’ve had this problem since I crossed the border. I’m in Antwerp for the weekend. There’s no data anywhere I go.
I thought it was a network issue because I was able to use data while roaming in other EU countries, with this same simcard and phone. Unfortunately, I don’t have another phone to try the simcard on.
Update: (I still dont have data when roaming)
After doing some research, I realized that I didn’t get the usual SMS we get when in another country. What would be the reason for that? Maybe my new phone is not properly registered?
Second, I noticed my APN is still using T-mobile settings (smartsites.t-mobile).
So, maybe a “new phone reconfiguration” could update my settings, network-wise? Alternatively, would it be possible to register for an eSIM while travelling?
Another detail: I’m having a hard time remembering if I was ever able to use data when roaming with my new phone + old simcard. I’ve been to other EU countries with this setup for sure, but I also carried my old phone with another carrier simcard, and since that was my main phone at the time, I think I would’ve been using that one instead.
+9Hi Rpimpao, welcome to our Community! I hope you're having a good time in Belgium. I've looked into your account and I don't see any barrings for international roaming, so it should be working. APN settings are indeed smartsites.t-mobile, so that is correct.
I've logged into your Mijn Odido account and I see that you're back in the Netherlands, is that correct? For next time there are a few things you could check to get it to work:
I hope this will help next time you're abroad. If it doesn't work, please let me know. There are more steps for me to follow to find the issue! 😄
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