Hi, I’m currently in Germany and my bundle is blocked since I’ve an open invoice. Since I’ve no service i can’t log in anymore on the Odido app, since they’ve to send me a message with a code to solve it. Could you please someone from Odido help me? Thank you so much
Beantwoord
bundle blocked + cant log in on app
- is een Master Poster
Beste antwoord door Pharwin van Odido
Hello
I immediately checked your subscription and I see that you have a payment plan with us. With a payment plan, roaming is always blocked on your subscription to prevent additional costs.
Don't worry, we're not the strictest in this regard. I have immediately removed the block for you. The system needs about half an hour to process this. Could you restart your device afterwards? Then it should work!
I do see that you are one installment behind on your payment plan. The amount is € 47,09. I recommend that you pay this as soon as possible, otherwise the block will be automatically reinstated. You can pay immediately using the iDeal button in your My Odido account or manually transfer the amount to our bank account number NL03 COBA 0733 959 717 in the name of Odido. Always include your customer number (which you can find on your invoices) in the description so that we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account.
Will that work? Let me know if you have internet access again. I look forward to hearing from you!
+9Hello
I immediately checked your subscription and I see that you have a payment plan with us. With a payment plan, roaming is always blocked on your subscription to prevent additional costs.
Don't worry, we're not the strictest in this regard. I have immediately removed the block for you. The system needs about half an hour to process this. Could you restart your device afterwards? Then it should work!
I do see that you are one installment behind on your payment plan. The amount is € 47,09. I recommend that you pay this as soon as possible, otherwise the block will be automatically reinstated. You can pay immediately using the iDeal button in your My Odido account or manually transfer the amount to our bank account number NL03 COBA 0733 959 717 in the name of Odido. Always include your customer number (which you can find on your invoices) in the description so that we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account.
Will that work? Let me know if you have internet access again. I look forward to hearing from you!
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