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bundle blocked

  • October 14, 2025
  • 5 reacties
  • 65 Bekeken

I’m in Germany and my bundle is currently blocked since I’ve an open invoice, could someone from Odido please unblock it? Thanks for the help.

Beste antwoord door Pharwin van Odido

Hello ​@Gianmarco Russo Thanks for adding your profile info! I checked it out right away and see that you do have a payment plan with us. With a payment plan, roaming is always automatically blocked on your subscription to avoid extra charges.

Don't worry, we're not the strictest in this regard. I have just removed the roaming block for you. The system needs about half an hour to process this. After that, you can restart your device and it should work again. If necessary, connect manually to another provider's network. You can do this via your device's settings.

Let me know if everything is working properly again. I look forward to hearing from you!

Bekijk origineel

    5 reacties

    Pharwin van Odido
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    Hello ​@Gianmarco Russo How nice that you are in Germany! I understand that you want to have the block removed. If you are behind on a payment for an invoice, it must first be paid.

    You can pay immediately using the iDeal button in your My Odido account. The block will then be automatically removed within an hour.

    Can you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you have done so? Then I can immediately check with you to see exactly which invoice is outstanding!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.

    Hello ​@Gianmarco Russo How nice that you are in Germany! I understand that you want to have the block removed. If you are behind on a payment for an invoice, it must first be paid.

    You can pay immediately using the iDeal button in your My Odido account. The block will then be automatically removed within an hour.

    Can you please add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you have done so? Then I can immediately check with you to see exactly which invoice is outstanding!

    Hi! ​@Pharwin van Odido ive an open invoice since I agreed to pay in more months that’s why 

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hi ​@Gianmarco Russo ah, check! Can you add your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you have done so? Then I can check with you! 

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.

    ​@Pharwin van Odido done!

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hello ​@Gianmarco Russo Thanks for adding your profile info! I checked it out right away and see that you do have a payment plan with us. With a payment plan, roaming is always automatically blocked on your subscription to avoid extra charges.

    Don't worry, we're not the strictest in this regard. I have just removed the roaming block for you. The system needs about half an hour to process this. After that, you can restart your device and it should work again. If necessary, connect manually to another provider's network. You can do this via your device's settings.

    Let me know if everything is working properly again. I look forward to hearing from you!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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