Regarding my recent contract renewal with new S25 Ultra from Odido,
I am having an issue with receiving the promotion of a Galaxy watch 8.
I provided the receipt from the Odido store when I COLLECTED my device.
NOT when the order was placed. For this reason I was rejected.
I then contacted support from WhatsApp and provided the contract details which began on 14th February (before the promotion finished). Furthermore the staff at Odido assured me on the 14th February that I would definitely receive the promotion as I placed the order in time.
However upon checking my status today , it is still saying rejected so I contacted WhatsApp support again today.
I had a VERY bad and unprofessional experience despite providing the correct proof of purchase details again.
This is extremely annoying and is taking up my valuable time 😟 also this my second negative experience trying to receive a Samsung promotie!
I am including a copy of the chat. Shenel was extremely unprofessional and there was zero continuity in my chat. Nobody bothered to go back and see in the chat what had previously occurred despite my request to do so or despite making it clear I was about to complain about my treatment.
