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missing 1 sim out of duosim

  • October 14, 2024
  • 1 reactie
  • 44 Bekeken

Hi, a while ago I have bought from T-Mobile (at that time) a Duosim. The issue is that one of the sim’s I simply cannot find it anylonger and I would need it for the car. Can I request a new sim to replace the one which I cannot find it? Would that cost?

Beste antwoord door Pharwin van Odido

Hello @moldog77, good that you inquire about this, I would be happy to provide you with more clarity! A Duo sim is always paired together. It is not possible to request and link only 1 sim card with a DUO sim. You will have to request a DUO sim again via your Mijn Odido account. This is a one-time fee of € 35.59 and the sim cards will be sent to your home within 3 working days. You can activate them easily via your My Odido account. Or feel free to visit one of our stores. My colleagues will immediately help you activate and link a DUO SIM card! 

Will that work? If you have any other questions, feel free to ask! 

 

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      1 reactie

      Pharwin van Odido
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      Hello @moldog77, good that you inquire about this, I would be happy to provide you with more clarity! A Duo sim is always paired together. It is not possible to request and link only 1 sim card with a DUO sim. You will have to request a DUO sim again via your Mijn Odido account. This is a one-time fee of € 35.59 and the sim cards will be sent to your home within 3 working days. You can activate them easily via your My Odido account. Or feel free to visit one of our stores. My colleagues will immediately help you activate and link a DUO SIM card! 

      Will that work? If you have any other questions, feel free to ask! 

       

      Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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