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Beantwoord

Accessing SIM PIN/PUK Code as an Odido Business Customer?

  • December 21, 2024
  • 6 reacties
  • 227 Bekeken
T
  • td95
  • is net lid geworden

Hello

I’m really stuck and need help.  I am abroad.  I went to get my iPhone fixed at the Apple Store and they gave me a new iPhone. Which felt great at first, until afterwards when putting in my Odido sim card later on it asked for the SIM PIN/PUK code.  

To access my Odido account it needs to send a text message to my phone number for 2FA i.e. to verify my identity which I can’t access because I need a SIM PIN/PUK code to receive text messages.

I found the page where you can request it yourself BUT it only works for Consumer accounts.  If I try finding the same page but Business Accounts it asks me to log in first and then I’m back to square one i.e. it wants to do 2FA by sending me a text message which I can’t access.

To top it off, the customer service line is closed now till Monday and I am not back in the Netherlands until beginning of January.

Is there any way someone can help me please? I’m very lost as to how to find a solution here.

 

Beste antwoord door eric

The pincode of the sim does not change when you change a phone. So try the same. Otherwise call monday to the business desk: 0800-7112.

    6 reacties

    eric
    Super User
    Forum|alt.badge.img+14
    • ericSuper User
    • Odido Superuser
    • Antwoord
    • December 21, 2024

    The pincode of the sim does not change when you change a phone. So try the same. Otherwise call monday to the business desk: 0800-7112.

    Welkom bij de klant-helpt-klant Community van Odido.
    F
    • Felix.Dahlstrom
    • is een nieuwe Poster
    • November 24, 2025

    Dear Sir or Madam,

     

    I have lost my PUK code and would need it urgently,

     

    My name is Felix Dahlstrom

    My email is [Removed by moderator, please don't share personal information online] 

    My phone number is [Removed by moderator]

     

    I have an Odido account but it does not allow me to request it from there either and based on the FAQ, it seems to have been an issue before as I cant create a topic and request it through that platform.

     

    Is there anything else you need from me? I appreciate the urgency and look forward to hearing from you.

     

    Best Regards,

     

    Felix

    F
    • Felix.Dahlstrom
    • is een nieuwe Poster
    • November 24, 2025

    Your service email does not work.

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+9

    Hello ​@Felix.Dahlstrom first of all, I immediately deleted your details. It is not advisable to make them public on our community. Always place private details in your profile so that they remain protected. I understand that you need your PUK code as soon as possible and I am happy to provide you with more clarity!

    You can always request your PUK code via your Mijn Odido account. If that doesn't work, you can also request it by email via our website.

    If neither option works, I can request it for you and send it to the email address we have on file. Could you please include your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file in your profile and let me know when you have done so? Then I can look into it for you right away!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    F
    • Felix.Dahlstrom
    • is een nieuwe Poster
    • November 25, 2025

    Hello ​@Felix.Dahlstrom first of all, I immediately deleted your details. It is not advisable to make them public on our community. Always place private details in your profile so that they remain protected. I understand that you need your PUK code as soon as possible and I am happy to provide you with more clarity!

    You can always request your PUK code via your Mijn Odido account. If that doesn't work, you can also request it by email via our website.

    If neither option works, I can request it for you and send it to the email address we have on file. Could you please include your full name, phone number, postal code + house number, date of birth, and the last 4 digits of the bank account number we have on file in your profile and let me know when you have done so? Then I can look into it for you right away!

    Thank you for getting back to me. I have attempted to reach your office via phone, via email and through my account but nothing seems to work. Kindly provide me with a direct number because the current number does not pick up. 

     

    Full name: [Removed by moderator]

    Phone number: [Removed by moderator]

    Date of Birth: [Removed by moderator]

    Last 4 digits: [Removed by moderator]

    Address on file: [Removed by moderator]

     

    This is urgent and I wish you would reach me out on email if possible. 

     

    I look forward to your urgent reply.

     

    Best Regards,

     

    Felix

    Pharwin van Odido
    Moderator
    Forum|alt.badge.img+9

    Hello ​@Felix.Dahlstrom  always place private details in your profile so that they remain protected. You can find your profile here. I can see that the last 4 digits of your bank account number do not match. Could you please enter the correct 4 digits in your profile? Then I can request the PIN and PUK codes for you and send them to your email address!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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