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Can't link plan to account

  • July 27, 2026
  • 9 reacties
  • 47 Bekeken

Hi, returning customer here (formerly had a phone plan). I have fiber with you now but there is an error when I try to add the plan to my account. Can you please assist?

 


 

 

Beste antwoord door dahdah

Hi ​@dahdah, I see that an old business subscription was still connect to your account, which prevented you from adding your current subscription. This is now completely deleted for you. You can now log in again and add the subscription to your account. You should be able to do this without any errors. Will you let me know if this has worked? 

 

​@Nora van Odido That worked, thank you.

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9 reacties

  • dahdah
  • Auteur
  • is een Top Poster
  • July 28, 2026

Hi mods, tagging for support. ​@Cheyenne van Odido ​@Nora van Odido ​@Manouk van Odido 

Cheyenne van Odido
Moderator
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Hi ​@dahdah, I am here for you! Let me take a look, because I suspect that there is an old account connected to your e-mail address.  I just sent you a private message through our Moderator account to verify your information. Once the verification is complete, we’ll continue our conversation in this topic. We do this to ensure that a colleague is always available to assist you. I look forward to your private message! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
  • dahdah
  • Auteur
  • is een Top Poster
  • July 29, 2026

​@Cheyenne van Odido Thanks! I’ve responded to the private message.

    • dahdah
    • Auteur
    • is een Top Poster
    • July 30, 2026

    ​@Cheyenne van Odido responded again

    Cheyenne van Odido
    Moderator
    Forum|alt.badge.img+5

    You are amazing ​@dahdah, thanks! I just send you a code via e-mail to make sure that we are talking to the contractor. Can you please share this code in this topic? I will then check your Mijn Odido account! 😄

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
    • dahdah
    • Auteur
    • is een Top Poster
    • July 31, 2026

    ​@Cheyenne van Odido Yes, it’s 8635113.

    • dahdah
    • Auteur
    • is een Top Poster
    • August 3, 2026

    ​@Cheyenne van Odido Any updates here?

    Nora van Odido
    Moderator
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    • Nora van Odido
    • Moderator | Internet + TV
    • August 4, 2026

    Hi ​@dahdah, I see that an old business subscription was still connect to your account, which prevented you from adding your current subscription. This is now completely deleted for you. You can now log in again and add the subscription to your account. You should be able to do this without any errors. Will you let me know if this has worked? 

    Ongevraagde privéberichten worden niet beantwoord. Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base.
    • dahdah
    • Auteur
    • is een Top Poster
    • Antwoord
    • August 4, 2026

    Hi ​@dahdah, I see that an old business subscription was still connect to your account, which prevented you from adding your current subscription. This is now completely deleted for you. You can now log in again and add the subscription to your account. You should be able to do this without any errors. Will you let me know if this has worked? 

     

    ​@Nora van Odido That worked, thank you.

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